How We Help
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You may save a local copy or print a copy of material on this site for your own personal non-commercial use, provided the copyright notice on the material is not removed. However, you may not make any charge of any kind for such use and any commercial use is expressly prohibited. This means, for example, that you must not post material from this site to a local intranet site, or distribute the material for your own commercial or other purpose, without the copyright owner’s permission.
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This site may be linked to other sites that are not maintained by the Sisters of Charity Foundation. The Sisters of Charity Foundation is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by the Sisters of Charity Foundation. The Sisters of Charity Foundation makes no representations whatsoever about any other website which you may access through this one.
The material on this site could include technical inaccuracies or typographical errors. The Sisters of Charity Foundation may make changes or improvements at any time.
Information on the Sisters of Charity Foundation website is provided with the understanding that the Sisters of Charity Foundation is not rendering professional advice or recommendations. You should not rely on any information on these pages to replace consultations with qualified professionals to meet your individual needs.
Donations to the Sisters of Charity Foundation of $2 and over are tax deductible in Australia. This will appear on your tax receipt. Ongoing (monthly, quarterly or similar) donations of $2 and over are also tax deductible.
Disputes and refunds
All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly by phoning (02) 9367 1211 or emailing [email protected] as soon as possible so that we can resolve your query quickly. Any issues should be directed to the Sisters of Charity Foundation in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.
Ongoing (monthly, quarterly or similar) donations
It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct.
Changes and cancellations
If you wish to cancel, defer or alter a debit payment you must notify us by phoning (02) 9367 1211 at least 14 days before the next donation day.
Please provide details of your donation subscription, such as name, address, and email, etc, for ease of processing.
The Sisters of Charity Foundation welcomes feedback and attends to all complaints promptly. Please phone (02) 9367 1211 or email [email protected].